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Frequently Asked Questions
Below you'll find our most frequent asked questions and the answer to them.
Getting Started
Why Choose Our Game Hosting Platform?
Which Hosting Plan is Right for My Needs?
How to Activate Your Server After Purchase?
Guides For My Server?
Setting Up Your First Server Administrator?
Technical & Performance
How Close Are My Server To My Location?
What Hardware Powers Our High-Performance Servers?
How to Optimize Your Server Configuration for Speed?
Can I Switch Games on My Existing Server Plan?
Billing & Plans
What Payment Methods Do You Accept?
How to Manage My Service?
What is Your Refund Policy and Guarantee?
I Need an Invoice/Receipt for My Purchase?
Troubleshooting
Your Server is Running, But Can't Connect?
Resolving Errors When Loading Mods or Plugins?
What to Do If Your Server is Lagging Excessively?
How Do I Submit a Support Ticket for Technical Help?